Frequently Asked Questions
(Starting Jan 3) Effective Immediately for INDOOR Events: A negative COVID-19 test OR voluntary proof of COVID-19 vaccination is required to attend. Learn More.
Tickets
Tickets may be purchased online at any time. You may also purchase tickets via phone at (512) 474-5664 or by visiting our 3M Box Office during our hours of operation. We are open Monday – Friday from 10am – 5pm and open 90 minutes prior to showtime for weekend performances.
Gift Certificates may be purchased online at any time. You may also purchase Gift Certificates via phone at (512) 474-5664 or by visiting our 3M Box Office during our hours of operation. We’re open Monday – Friday from 10am to 5pm and will open 90 minutes prior to showtime for weekend performances. Gift Certificates are exclusively valid for Long Center Presents events.
Gift Certificates may be redeemed via phone at (512) 474-5664 or by visiting our 3M Box Office during our hours of operation. We’re open Monday – Friday from 10am to 5pm and open 90 minutes prior to showtime for weekend performances.
There may be an additional cost depending on your selected delivery method. Please contact our 3M Box Office by phone at (512) 474-5664. You can also email us, but it’s easier to make this confirmation over the phone. We’re open Monday – Friday from 10am to 5pm and open 90 minutes prior to showtime for weekend performances.
Each ticket/barcode will only be valid for ONE ENTRY. If you print multiple copies of your ticket only the ticket initially scanned will be permitted entry.
ALL sales are final. No refunds. Tickets for Long Center Presents events may be exchanged up to 24 hours prior to an event; there is a $10 exchange fee per order. Service charges are non-refundable.
No one else can pick up your tickets. We verify all Will Call orders with a Photo ID. Only the original purchaser may pick up their tickets from our 3M Box Office.
Please contact our 3M Box Office at (512) 474-5664. You can also swing by our 3M Box Office before show. We’re open Monday – Friday from 10am to 5pm and open 90 minutes prior to showtime for weekend performances.
Please contact our 3M Box Office at (512) 474-5664 or email us. We’re open Monday – Friday from 10am to 5pm and open 90 minutes prior to showtime for weekend performances.
Service charges help cover our operating expenses. Service fees are consistent for phone, Internet, and in-person ticket purchases. Ticket purchases can be made:
-Online 24/7 at: https://my.thelongcenter.org/events
-By Phone at: 512-474-5664 (Monday-Friday 10am-5pm CT)
-In-Person at our 3M Box Office located at: 701 W. Riverside Drive, Austin, TX 78704 (Monday-Friday 10am-5pm CT and 90 minutes prior to showtime).
Will Call is available at the 3M Box Office 90 minutes prior to showtime. If you have purchased tickets for an off-campus event that is not taking place at the Long Center, you will pick up your tickets at the performance venue’s Box Office.
In general, all patrons, regardless of age, require a ticket to attend our performances. Some events will offer lap seat tickets, and details for those tickets including age policies can be found on the respective event’s details page. Event details pages will also provide information if a child’s ticket isn’t required.
We do require that you create an account to ensure that we have all necessary information to inform you of important event details or if an event is postponed, cancelled, or in case your tickets have been lost.
We cannot confirm if your tickets are valid if they were purchased from a source other than the Long Center.
Each organization directly handles their ticketing. You can view information about these events on our site, but you can visit the Austin Symphony Orchestra, Ballet Austin, and the Austin Opera sites to buy tickets.
Visiting
We’re located at 701 W. Riverside Drive, Austin, Texas 78704. The Long Center campus is home to Dell Hall, Rollins Studio Theatre, the 3M Box Office, and our administrative offices. Visit our Directions & Parking page for more information.
Parking is available at the Palmer Events Center Garage for $10, unless special rates are posted. Overflow parking is available at the One Texas Center Garage for $8 ($10 for special events) after 5pm and all day on weekends.
Valet Parking is available for Dell Hall events and other select events via our Circular Drive for $20-$40 depending on the event. Cash is the only accepted tender at the Valet booth. There are two ATMs onsite if you would like to pay upon exit.
Visit our Directions & Parking page for more information.
What health precautions are in place for indoor events? Masks are always welcome but not required. Additionally, all of our air handler units have UVC lighting installed, which has been proven to neutralize viruses, bacteria, and other airborne pathogens. Our HVAC system also uses MERV 13 air filters to further ensure a clean and safe environment.
There are two ATMs onsite, one on the ground floor in the Rollins Studio Theatre lobby, and the other in the Orchestra Lobby. If you need assistance locating an ATM, please ask a Long Center team member and they can help you.
Like most places in Austin, there is no set dress code for attending an event at the Long Center. In most cases, guest attire corresponds to the formality of the specific show; however, we always invite you to dress to your comfort level and come as you are. If you are unsure, please feel free to call the 3M Box Office at (512) 474-5664.
Curtain times at the Long Center may vary according to the specific performance. Typically, lobby doors will open 90 minutes prior to the performance start time and theatre doors usually open 30 minutes prior to the start of the show. Please ask a volunteer usher for any specific event details when you arrive.
The Long Center offers cocktails, beer, wine, sodas, water, and a variety of light snacks before the show and during intermission. Pre-order your intermission refreshments before the show and enjoy them while overlooking downtown Austin from our H-E-B Terrace.
Food and drink policies inside the theatre may vary, according to the presenting organization and show. Intermission times and lengths vary by show. Please ask an usher when you arrive for more specific information.
Lose something during your visit? Call us at (512) 457-5171 and we’ll be happy to check Lost & Found for you. You can also contact our Box Office team. If you’re still at the Long Center when you realize that something is missing, you can find a Long Center team member in the lobby and ask for more information about your missing property.
All Lost & Found items that are not claimed within 3 months will be donated.
We understand that many of your visits to the Long Center may be in celebration of a special occasion and that you may want to document the event. The view of downtown Austin from our H-E-B Terrace makes a wonderful photographic opportunity. However, due to copyright laws and in consideration of the performers, the use of photographic or recording devices inside the theatre is restricted.
If you’d like confirmation of our photo policy for a specific event, please ask a volunteer usher when you arrive.
Absolutely! We have a limited number of wheelchairs available for use while you are inside the Long Center. To coordinate this, as well as other requests for additional special accommodations including ASL interpreters or audio transcripts, please contact our Guest Services team. You can find more information about accessibility at the Long Center, including where our wheelchair seats are located, on our Accessibility page.
Accessible parking is available in the Palmer Events Center Garage on all levels near the elevators. You can find more information about accessible parking options on our Directions & Parking page.
City of Austin ordinance requires all dogs be kept on a leash and under control at all times. We love our four-legged friends and they are welcome in outside areas of our campus for most events, while only service dogs are allowed inside the Long Center. Please visit the event details page to verify the pet policy for any event or contact our Guest Services team with questions.
The Long Center is a smoke-free building. This includes vaping. Smoking is permitted on the H-E-B Terrace and the West Pincer Terrace.
The Long Center is a 51 percent establishment through TABC, meaning guns are not permitted on Long Center property. All bags may be subject to search to ensure compliance.
Bags will be checked at gates but clear bags are not required.
Get in touch with us
Our theatres, performance, and event spaces will showcase your upcoming performance or event and make a memorable impression for years to come.
Learn more about the Long Center
Community
Of course! We offer an array of free events, year-round, designed to share our facility with as many patrons as possible. You can search for free events on our Events page.
We do! See what we have coming up by searching for family events on our Events page.
Student Rush tickets are $20 tickets to select Long Center Presents events. Student Rush tickets are exclusively available in-person from the 3M Box Office with a valid Student ID. Student Rush tickets are available 90 minutes prior to showtime. There is a 2-ticket limit per valid student ID. Event pages will also provide information on student tickets.
Additionally, our group discounts, available for parties of 10 or more guests, is a great option for students. Please contact our 3M Box Office at (512) 474-5664 or contact our Group Sales team for event-specific information.
DONOR/SUPPORT
You can become a Long Center Member by making an annual Membership gift of $120 or more. Your Membership gift may be made online, by mail, or by calling Member Services at (512) 457-5111.
If giving by mail, send your check payable to Long Center, along with your name, address, email, and telephone number to: Long Center Member Services, 701 W. Riverside Dr., Austin, TX 78704.
Membership gifts are tax-deductible, minus the fair market value of benefits. Should you choose to waive your benefits, you may receive a full tax deduction. Your Membership runs on a yearly cycle from the month you made your gift. You can check your tax receipt, Membership card, or account online for your expiration date. You will receive an email prior to your expiration date as a reminder to renew.
Corporations provide vital support for the Long Center’s ongoing programs and community events. The Long Center offers a wide variety of corporate partnership opportunities. For more information, please contact our team or visit our Corporate Sponsors page for more info. Or, take your company’s dedication to Austin arts one step further and consider joining our Business Arts Council.
The Long Center can accept many types of charitable gifts, including credit card, check, gifts of appreciated securities, and gifts via donor-advised funds. Your gift may be made in honor or memory of someone or designated to a specific program or endowment of the Long Center. Gifts may be made on a recurring basis (i.e. monthly, quarterly).
To make a gift online, please visit our Support Us page. To make your gift over the phone, please call (512) 457-5111. To make a gift by mail, send your check payable to Long Center, along with your name, address, email, and telephone number to: Long Center, Attn: Philanthropy & Engagement at 701 W. Riverside Dr., Austin, TX 78704.
You can also visit our Support Us page to learn more about other giving programs, such as making a gift through your own Will and Estate Plans.
You are welcome and encouraged to donate your tickets if you are unable to make a performance. This isn’t available for all shows, though, so please contact the 3M Box Office at (512) 474-5664 or Donor Services at least 4 hours before the show starts. Once the transaction has been processed, you will receive a tax receipt for the value of your tickets.
RENTALS
We have many different spaces available for a variety of interests in our facility, including our two performance venues. Learn more about our spaces and their features on our Rent Our Spaces page.
Commercial filming and photography must be arranged through the Long Center in advance and depends upon calendar availability. Commercial licensing rates and labor costs apply.
Personal photos are allowed (at no cost) but not when we are hosting an event or performance. Feel free to contact the Long Center through our contact form or call us at (512) 457-5100 to see what is going on around the property before you plan to come and shoot.
We ask that no organized events or professional photography/filming sessions occur without prior permission. Contact our Client Services team to inquire about availability.
JOIN & SUPPORT
When you become a Long Center Member, you’re directly supporting Austin’s creative community while also making sure we can continue to create the live experiences you love.
