The Long Center for the Performing Arts

Privacy Policy

The Long Center (“LC”) knows that users of its website care about the personal information provided to us. This privacy policy is designed to provide information about how we collect, store and use personally identifiable information obtained through our website. We refer to this information as “personal information.” LC reserves the right to revise this privacy policy from time to time, and by using the LC website, you are agreeing to the terms of the then-current privacy policy.

How Information Is Collected

When you utilize certain aspects of our website services, we will ask you for information such as your name, address, e-mail address, telephone number and certain demographic information. We need certain information in order to register you as a unique user and let you access personalized services. However, other requested information is optional and can be given at your discretion.

Like most websites, LC uses “cookies.” A “cookie” is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our website without having to re-enter information. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from the LC website.

For security reasons, credit card information is not stored on our web server. Your credit card information will be used only to process your payment through a secure, encrypted third-party partner.

Use of Information We Collect

Personal information collected through this website may be used by LC to communicate with you, register you as a user, allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise, enable you to participate in special promotions and to navigate the website without having to re-enter information. The information collected will be used to maintain compliance with applicable laws and as otherwise provided in this privacy policy. We may occasionally make personal information available to select other organizations, including but not limited to, non-profit arts organizations, affiliated organizations, agents working on our behalf, or other organizations with whom we have a contractual or sponsor relationship. We may also provide aggregated data to these and other organizations. Although we may make reasonable inquiries to determine that such other organizations maintain website privacy policies comparable to ours, we are not responsible for the enforcement of such policies.

If you provide your email address, mailing address or telephone number, LC may also use your personal information to contact you regarding special offers from LC, updated information about LC or the LC website, and new services offered by LC. If you wish to be removed from these contact lists, you may do so by contacting us.

Long Center – Customer Service
701 W. Riverside Dr.
Austin, TX 78704
(512) 457-5100
info@thelongcenter.org

Third-party Service Providers

LC may engage reputable third-party vendors in order to help us manage our website and allow us to better service our visitors and customers. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected on our website.

LC’s website may contain links to other websites. Once you leave LC’s website, this privacy policy will not apply to such third-party websites.

Administration of Our Website / Compliance With Law

We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the law or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe are necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe, in good faith, that we are required to do so in order to comply with applicable laws, a subpoena, or other legal processes.

Social Media Commenting Policy

At the Long Center, we consider social media to be our community space—a space where our patrons and our neighbors come together to interact with us and with each other regarding our events and performances for the community. As such, we value diverse opinions, artistic visions & points of view, and require that online engagement be respectful & constructive. Comments that are inappropriate, defamatory, libelous, threatening, or discriminatory of race, gender, religion or sexual orientation will be removed. The inclusive nature of our social media channels requires that comments be free of profanity, hostility or hate speech, and follow the policies of each individual social platform.

You Can Review and Change Your Personal Information

We encourage users to visit the LC website to update and edit their personal information and keep it current. If you need assistance to update or change your personal information, contact us at:

Long Center – Customer Service
701 W. Riverside Dr.
Austin, TX 78704
(512) 457-5100
info@thelongcenter.org

Please include both your old and new contact information so that we can make the appropriate changes.

Security Used to Protect Your Information

We take commercially reasonable steps to maintain the security of customer information via a variety of access controls, including password protection, electronic firewalls, and data encryption. However, LC does not guarantee the security of such information.

Other Organizations Featured on Our Website

We may provide links to other websites, but LC is not responsible for the privacy policies, terms and conditions of use, or content of any such websites. We encourage you to familiarize yourself with the privacy policies and terms and conditions of use of linked websites. You may agree to provide personal information to other companies who provide content for various parts of our website. If you agree to provide information to such companies, that information will be subject to their privacy policies.

Children Under Thirteen Years of Age

We do not knowingly collect personally identifiable information from children under thirteen years of age.

Changes to This Privacy Policy

LC may revise its privacy policy from time to time. We encourage you to visit this page periodically to review our current policy so that you will always know what information we gather and how we may use that information.

Questions or Suggestions

If you have any questions or suggestions, please contact us at:

Long Center – Customer Service
701 W. Riverside Dr.
Austin, TX 78704
(512) 457-5100
info@thelongcenter.org