Accessibility
We strive to provide the best services and accessibility for all guests. Learn more about how we do this below, or contact us with any questions.
Mobility Assistance
Accessible Seating
All of our performance spaces have wheelchair and mobility-assisted seating locations. Patrons have the option to remain in their own wheelchair, or to transfer to a fixed theatre seat with a swing-out armrest. Patrons who do not wish to transfer from their wheelchair to a theatre seat should request wheelchair accessible locations when ordering tickets. Seats with removable armrests are available in various locations if you wish to transfer from a mobility device or wheelchair into a fixed theatre seat. Please also advise us if you are not able to ascend or descend stairs, are sensitive to heights, or require any type of special seating accommodation for any reason. To order accessible seating please contact guestservices@thelongcenter.org
BUILDING & AMENITIES ACCESS
The Long Center is accessible by wheelchair in Dell Hall, Rollins Studio Theatre and throughout the Long Center Building and Terrace, including all restrooms. Wheelchair assistance service is available curbside by request. Curb cuts allow easy access to our sidewalk system, and parking area access ramps. Main entrance doors have automated mechanical service. Dell Hall and other venues inside have elevators that service all levels of the facility. Courtesy wheelchairs are available by calling in advance. It is strongly recommended that patrons who do not normally use a wheelchair bring a companion to assist them in maneuvering around the Long Center public areas.
Parking
The drop-off area for mobility impaired guests is directly in front of the Long Center in the Keller Williams Circular Drive. Mobility Impaired Parking is available on all levels of the Palmer Event Center Garage near the elevators. Valet Parking is available for most Dell Hall events and performances at the Long Center. The accessible entrance to the Long Center is on the ground floor to the left of the Grand Staircase. elevators are located just inside through the ground floor lobby.
Click here to get more information on all parking options, including Valet >>
Hearing & Vision Assistance
Listening Devices
Infrared ALDs are available at most performances. They are provided free of charge upon request from a House Manager at every performance. Simply exchange your driver’s license (or State-issued ID) for the unit upon arrival, and return the unit after the performance to reclaim your ID.
ASL
American Sign Language interpretation will be scheduled for select Long Center events throughout the year. If you need sign language interpretation, please email guestservices@thelongcenter.org with your request no less than 2 weeks in advance of the performance.
Audio Description
Audio Description is the verbal translation of visual information to make a detailed account of all the onstage action (including choreography, blocking, lighting, sets, costume changes, etc.) more understandable to people with low vision. The Long Center offers this service on select performances. To receive audio description by request, please email guestservices@thelongcenter.org with your query no less than 2 weeks in advance of the performance.
Request Assistance
We want to make your Long Center experience the best it can be. To help our staff, we ask for at least two weeks notice for any assistance requests.
