- What should I wear?
Like most places in Austin, there is no set dress code for attending an event at the Long Center. In most cases, guest attire corresponds to the formality of the specific show; however, we always invite you to dress to your comfort level and come as you are. If you are unsure, please feel free to call the 3M Box Office at (512) 474-5664.
- When should I arrive?
Curtain times at the Long Center may vary according to the specific performance. Typically, lobby doors will open 90 minutes prior to the performance start time. The theatre doors usually open 30 minutes prior to the start of the show. Please ask a volunteer usher for any specific event details.
- Are food and drinks available?
The Long Center offers cocktails, beer, wine, sodas, espresso, water, and a variety of light snacks before the show and during intermission. Pre-order your intermission refreshments before the show and enjoy them while overlooking downtown Austin from our H-E-B Terrace.
Food and drink policies inside the theatre may vary, according to the presenting organization and show. Intermission times and lengths vary by show. Please ask an usher when you arrive for more specific information. Please note that food and beverages not purchased at the Long Center are not allowed into the building.
- Can I take pictures or video?
We understand that many of your visits to the Long Center may be in celebration of a special occasion and that you may want to document the event. The view of downtown Austin from our H-E-B Terrace makes a wonderful photographic opportunity. However, due to copyright laws and in consideration of the performers, the use of photographic or recording devices inside the theatre is restricted.
- Is there an ATM?
For your convenience, an ATM is located inside the Long Center on the Orchestra Level Lobby behind the Armstrong/Connelly East Grand Staircase. In addition, the 3M Box Office and all interior concession points accept all major credit cards. Please be aware that Hospitality Valet Parking is unable to process credit/debit cards.
- Can I bring kids / Do kids need a ticket?
In general, all patrons, regardless of age, require a ticket to attend our performances. Some events will offer lap seat tickets, and details for those tickets, including age policies, can be found on the respective event’s details page. Event details pages will also provide information if a child’s ticket isn’t required.
- Can I bring my pets?
In consideration of the general public, four-legged friends are allowed only on the grass lawn areas outside the Long Center with the exception of service dogs. For fenced outdoor events on the H-E-B Terrace and surrounding lawn, pets may not be allowed entry. Please call Guest Services at (512) 457-5170 to verify the pet policy for any event.
- Can I use your lawn for a personal event?
We ask that no organized events or professional photography/filming sessions occur without prior permission. Contact our Client Services team to inquire about availability.
- Is there a Lost and Found?
Lose something during your visit? Call us at (512) 457-5171 and we’ll be happy to check Lost and Found for you. You can also contact our Guest Services department. If you’re still at the Long Center when you realize that something is missing, you can find a Long Center team member in the lobby and ask for more information about your missing property.
- Can I bring a firearm to the Long Center?
The Long Center is a 51 percent establishment through TABC, meaning guns are not permitted on Long Center property. All bags may be subject to search to ensure compliance.