Privacy Policy

The Long Center (“LC”) knows that users of its web site care about the personal information provided to us. This privacy policy is designed to provide information about how we collect, store and use personally identifiable information obtained through our web site. We refer to this information as “personal information.” LC reserves the right to revise this privacy policy from time to time, and by using the LC web site, you are agreeing to the terms of the then-current privacy policy.

How Information is Collected

When you utilize certain of our web site services, we will ask you for information such as your name, address, e-mail address, telephone number and certain demographic information. We need certain information in order to register you as a unique user and let you access personalized services. However, other requested information is optional and can be given at your discretion.
Like most web sites, LC uses “cookies.” A “cookie” is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our web site without having to re-enter information. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from the LC web site.
For security reasons, credit card information is not stored on our web server.  Your credit card information will be used only to process your payment through a secure, encrypted third-party partner.

Use of Information We Collect

Personal information collected through this web site may be used by LC to communicate with you, register you as a user, allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise, enable you to participate in special promotions and to navigate the web site without having to re-enter information. The information collected will be used to maintain compliance with applicable laws and as otherwise provided in this privacy policy. We may occasionally make personal information available to select other organizations, including but not limited to, non-profit arts organizations, affiliated organizations, agents working on our behalf, or other organizations with whom we have a contractual or sponsor relationship. We may also provide aggregated data to these and other organizations. Although we may make reasonable inquiries to determine that such other organizations maintain web site privacy policies comparable to ours, we are not responsible for the enforcement of such policies.
If you provide your email address, mailing address or telephone number, LC may also use your personal information to contact you regarding special offers from LC, updated information about LC or the LC web site, and new services offered by LC. If you wish to be removed from these contact lists, you may do so by contacting us.

Long Center – Customer Service
701 W. Riverside Dr.
Austin, TX 78704
(512) 457-5100


Third-Party Service Providers

LC may engage reputable third-party vendors in order to help us manage our web site and allow us to better service our visitors and customers. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected on our web site.
LC’s web site may contain links to other web sites. Once you leave LC’s web site, this privacy policy will not apply to such third-party web sites.

Administration of Our Website / Compliance with Law

We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the law or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe are necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe, in good faith, that we are required to do so in order to comply with applicable laws, a subpoena, or other legal processes.

You Can Review and Change Your Personal Information

We encourage users to visit the LC web site to update and edit their personal information and keep it current. If you need assistance to update or change your personal information, contact us at:

Long Center – Customer Service
701 W. Riverside Dr.Austin, TX 78704
Phone: (512) 457-5100

Please include both your old and new contact information so that we can make the appropriate changes.

Security Used To Protect Your Information

We take commercially reasonable steps to maintain the security of customer information via a variety of access controls, including password protection, electronic firewalls, and data encryption. However, LC does not guarantee the security of such information.

Other Organizations Featured On Our Web Site

We may provide links to other web sites, but LC is not responsible for the privacy policies, terms and conditions of use, or content of any such web sites. We encourage you to familiarize yourself with the privacy policies and terms and conditions of use of linked web sites. You may agree to provide personal information to other companies who provide content for various parts of our web site. If you agree to provide information to such companies, that information will be subject to their privacy policies.

Children Under Thirteen Years of Age

We do not knowingly collect personally identifiable information from children under thirteen years of age.

Changes to this Privacy Policy

LC may revise its privacy policy from time to time. We encourage you to visit this page periodically to review our current policy so that you will always know what information we gather and how we may use that information.

Questions and Suggestions

If you have any questions or suggestions, please contact us at:

Long Center – Customer Service
701 W. Riverside Dr.Austin, TX 78704
Phone: (512) 457-5100