COVID-19 HEALTH & WELLNESS PROTOCOLS
The safety of our patrons, artists, and staff is always our top priority. As such, we have implemented new health and wellness protocols to allow the community to continue to enjoy live performances and shared creative experiences safely.
Effective immediately, while Austin is in Stage 3, the Long Center will be requiring the following to attend all INDOOR events:
A printed or digital copy of a negative COVID-19 test result obtained within 72 hours (3 days) of the event for all patrons aged 12 and older. In lieu of a negative test, a patron can voluntarily provide printed or digital proof of full COVID-19 vaccination, with final vaccine dose received at least 14 days prior to the event. Negative test results or proof of vaccination must be dated with your full name matching your physical photo ID. Masks must be worn at all times except while actively eating or drinking.
For Long Center socially distanced OUTDOOR events on our H-E-B Terrace, a negative COVID-19 test result is not required. However, masks must be worn at all times except while actively eating or drinking.
For larger OUTDOOR events that utilize the Long Center’s lawn, additional public health & safety measures may be implemented, including negative COVID-19 tests. Masks must be worn at all times except while actively eating or drinking.
This policy is in accordance with local public health recommendations and will be in place while Austin is in Stage 3. We will notify ticket holders of any updates to this policy as the health environment changes, including in Know Before You Go emails and on our website.
Frequently Asked Questions
A negative test result is not required for children under 12 years old. However, all kids aged 2 and older must wear a mask when not eating or drinking.
Printed or digital copy of a negative COVID-19 diagnostic test – molecular (PCR / Naat) or antigen (rapid test) – administered no more than 72 hours prior to arrival. Lab administered as well as at-home tests will be accepted.
Voluntary presentation of printed or digital COVID-19 vaccine card or vaccine record (two doses of Pfizer, Moderna, or single dose of Johnson & Johnson) completed no LESS than 14 days prior to arrival.
Proof must be dated and match the name on your physical photo ID.
Long Center socially-distanced outdoor events on the H–E–B Terrace do not require a negative COVID-19 test or proof of vaccination. Masks must be worn at all times when not eating or drinking. For events produced by third parties, please be sure to check the event website as policies may differ. For any questions, please contact firstname.lastname@example.org.
We love that the Long Center’s outdoor spaces have continued to be a gathering place for the Austin community. Masks are not required when there is not an event taking place, but we do encourage you to mask up when in close proximity to others, even while outdoors.
Indoor events have returned to full capacity.
Yes, concessions will be offered, but food and beverages will not be permitted inside Dell Hall or Rollins Theatre.
Seats, bathrooms, and other high-touch surfaces will be thoroughly sanitized before each show. Hand sanitizer will be available throughout the venue for your personal use. Long Center staff are required to wear KN95 masks at all times and frequently wash and sanitize their hands. Additionally, The Long Center is excited to announce that we have completed the installation of UVC lighting in all of our air handler units. This technology has been proven to neutralize viruses, bacteria and other airborne pathogens that may be present in our system. We are also proud to say that our HVAC system uses MERV 13 air filters to further ensure a clean and safe environment for our patrons, performers, and staff.
More information about UVC lighting and its application in HVAC systems can be found here.
Refunds are not available for Long Center produced events at this time. For events hosted by Austin Symphony Orchestra, Austin Opera, Ballet Austin, or other third-party organizations, please contact them directly for their refund policy.