Careers & Internships

AllSummerLong550_366

The Long Center is a fun and dynamic place to work in Austin. Please check the available listings below to see if we are accepting applications for employment. Applications for internships are accepted year-round.


Current Listings

Chief Operating Officer

Summary: Reporting to the president and serving as an integral member of the senior management team, the Chief Operating Officer will be responsible for the development of the Long Center’s financial management strategy and contribute to the development of the organization’s strategic goals. In addition to the strategic components, the COO will be charged with developing and implementing more sophisticated policies and procedures both in the finance and general operational realms. This is an outstanding opportunity for an executive with financial and operational experience and a proven track record of creative problem-solving and change management to join in a high-growth, mission-driven organization.

The successful candidate will be a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading a management team, and developing a performance culture among a group of diverse, talented individuals. The COO must be a leader who is able to help others deliver measurable, cost-effective results that make the vision a reality. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, it is also critical that the team retain the creative spark and focus on mission that drives the Long Center.

Primary Responsibilities

Strategy, Vision and Leadership

  • Advise the president and other key members of senior management on financial planning, budgeting, cash flow, investment priorities, and policy matters.
  • Contribute to the development of the Long Center’s strategic goals and objectives as well as the overall management of the organization.
  • Maintain continuous lines of communication, keeping the president informed of all critical issues.
  • Represent the organization externally and effectively communicate and present critical financial matters to the board and committees as necessary.
  • Research, recommend and implement appropriate metrics (like Balanced Scorecard) throughout the organization.

Team Development and Human Resource Management

  • Oversee, direct, and organize the work of the finance and operations teams.
  • Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.
  • Upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation and recruiting.
  • Ensure optimal staffing levels throughout the organization and continuously assess needs, conduct staffing and salary surveys and interpret industry trends to maximize our own efficiency.
  • Manage relationship with human resources provider and make recommendations for ongoing human resource management (in-house versus outsourcing).

Financial Oversight and Analysis

  • Upgrade and implement an appropriate system of policies, internal controls, accounting standards, services and procedures.
  • Work with VP of Finance to plan, coordinate, and execute the annual budget process.
  • Provide analytical support to internal management team including development of internal management reporting capabilities.
  • Identify and implement cost-saving measures, analyze new business opportunities and monitor financial performance.
  • Develop an accounting system that provides the organization with quick access to financial information and enables strategic budgeting.
  • Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall.
  • Monitor resource and personnel allocation to ensure departments are appropriately resourced.

Operational Efficiency

  • Supervise the daily administration of the venue operations including capital replacement and maintenance of equipment and facilities.
  • Oversee the management of building services, production and operations teams.
  • Oversee the management of guest services and, in conjunction with sales and marketing, implement a high-level customer service model throughout the organization.
  • Lead the development of a facilities master plan.

Key Partner Cultivation

  • Cultivate relationships with key city departments and stay up to speed on all permitting, ordinances and other requirements.
  • Manage the Long Center’s lease agreement with the City of Austin.
  • Manage our current concessions contract with in-house food and beverage provider.
  • Manage, conduct analysis and oversee a competitive bidding process for all external contracts including concessions, IT and Human Resources.

Qualifications

  • Business, Finance or Accounting degree mandatory, a Master’s in business administration is preferred.
  • Minimum 10 years’ experience in a senior management role ideally with both external audit and in-house financial management experience gained in a high-growth organization.
  • Experience either as an employee or board member of a nonprofit organization; must be familiar with nonprofit finance and accounting regulations.
  • Proven track record of success facilitating progressive organizational change and development within a growing organization.
  • Excellent judgement and creative problem solving skills including negotiation and conflict resolution skills.
  • Strong mentoring, coaching experience to a team with diverse levels of expertise.
  • Superior management skills; ability to influence and engage direct and indirect reports and peers.
  • Self-reliant, good problem solver, results-oriented.
  • Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
  • Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, the board of directors, the City of Austin and staff.
  • Ability to operate as an effective tactical as well as strategic thinker.
  • Passion for the Long Center’s mission.

Long Center Chief Operating Officer Full Description ›

To Apply:

Please email cover letter, resume, and references for this position to: cbaker@thelongcenter.org No phone calls, please.

House Technician (Audio/Video)

Summary: The House Technician (Audio/Video) supports the Production Department and the entire Long Center team by overseeing house audio and video operations in all venue. This position must interface well with incoming companies and Long Center staff while maintaining Long Center safety and artistic standards. This position will oversee the set up and the safe operation of Long Center equipment, especially Audio and Video equipment. A thorough understanding of Long Center’s audio and video equipment is required for adequately advancing productions, discerning operation, and for troubleshooting problems. This person will attend to the maintenance of the Long Center’s audio and video systems, helping to keep systems at peak performance levels. As a fully functioning member of the Long Center’s production staff, the House Technician (Audio/Video) also has the responsibility to assume other stagehand tasks as assigned.

Essential Duties and Responsibilities include the following. Other Stagehand duties may be assigned by the Senior Director of Production and Operations or designee.

  • Be present for load-ins, load-outs, technical rehearsals, work calls, and performances as assigned.
  • Assist in the supervision of the audio and video systems and coordinate audio and video technical needs of the Long Center and its users at the direction of Senior Director of Production and Operations, Production Supervisors, and the Head Audio/Video Technician.
  • Work in conjunction and lead stagehands, volunteers, and contract labor brought in to assist on productions.
  • Design audio systems as assigned for Long Center Presents shows.
  • Occasionally act as Head Audio/Video Technician for Long Center Presents and rental events as assigned.
  • Works as audio board operator and mix shows as assigned.
  • Train local sound and video technicians to properly operate The Long Center’s equipment within manufacturer’s guidelines and The Long Center’s standards.
  • As necessary, advance with production staff from incoming clients to ensure that their audio video needs can be effectively met.
  • Maintain and track theatrical audio video equipment inventories.
  • Advise the Senior Director of Production and Operations, Production Supervisors, Head Audio/Video Technician, and other department heads on audio video system status and the need for any remedial action necessary.
  • Pursue opportunities for continuing education in the audio video field so as to stay abreast of the latest technologies, techniques, and equipment.
  • Assist in the preparation and maintenance of a capital replacement schedule based upon the demonstrated needs of Long Center users and the potential of realizing greater operational efficiency and performance quality.
  • Execute inspections and make repairs to audio video systems and equipment. Supervise third party vendors as necessary.
  • Assist the Senior Director of Production and Operations and production staff with all aspects of production.
  • Be available for long and irregular hours.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service: manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; understand and fulfills the I PERFORM service model
  • Knowledge of and proficiency with the following:
    • Analog and digital audio mixing consoles and the standard “outboard” equipment for those types of consoles
    • Audio patch bays and signal routing
    • Multi-zoned speaker systems and system management
    • Wireless microphone systems
    • Intercom systems
    • Paging system
    • Stagecraft such as lighting and rigging
    • Computer skills: MS Office, internet, PowerPoint, AudioCore, SMAART, QLab
    • Digital projectors
    • Video signals: composite, VGA, DVI, SDI
    • Video routing, video baluns
    • Basic repair: cables, connectors, and such
  • Team Work: balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback ;contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed; recognizes accomplishments of other team members.
  • Organizational Support: follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
  • Dependability: follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; willing to work more than 40 hours per week as assigned; completes tasks on time or notifies appropriate person with an alternate plan.
  • Planning/Organizing: prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans
  • Professionalism: approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education/Experience: Associates degree or equivalent from two-year college or technical school; or six months to one year related experience and.or training; or equivalent combination of education and experience; highly skilled and experienced with all aspects of theatrical sound reinforcement and video systems, equipment and their maintenance needs
  • Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization
  • Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ration, and percent and to draw and interpret bar graphs
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Computer Skills: Excell (proficient), Word (proficient), MS Outlook, experienced with (or easily trained on) the Long Center’s scheduling system, and CAD (AutoCad and Vectorworks).
  • Certificates and Licenses: no certifications needed

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate to high.
  • While performing the duties of this job, the employee is frequently exposed to work in high, precarious places.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must frequently lift up to 75 pounds and/or move up to 250 pounds.
  • Specific vision abilities required by this job include close vision and distance vision.
  • While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk and hear.
  • The employee is frequently required to sit and use hands to finger, handle and feel.

Important Note: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related Stagehand duties, as assigned by their supervisor.

**This position is governed by a Collective Bargaining Agreement with IATSE (Local 205). Union membership is not a requirement for hiring.

Long Center House Technician Full Description ›

To Apply:

Please email cover letter, resume, and references for this position to: techcareers@thelongcenter.org No phone calls, please.

Housekeeping, Full Time

Summary: The responsibilities of this position include the physical maintenance, housekeeping, and upkeep of the Long Center facility, including the City Terrace, to ensure proper and cost-efficient operation and to maintain an attractive and inviting atmosphere.

Qualifications: Previous housekeeping experience of a minimum of one year in a large or institutional facility and demonstrated work performance, physical capacity required to perform the job including ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Availability to work night, weekend and holiday shifts as necessary. Reliable transportation required.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Ensure regular cleaning of assigned areas of facility (internal and external spaces)
  • Restore the auditorium and all support areas to normal operating condition after each use
  • Cleans lobbies, lounges, rest rooms, corridors, elevators, and stairways
  • Sweeps, scrubs, waxes, and polishes floor, dusts furniture
  • Cleans rugs, carpets, upholstered furniture, and draperies
  • Washes walls, ceiling, and woodwork, windows, door panels, and sills
  • Empties wastebaskets, and empties and cleans exterior ashtrays
  • Transports trash and waste to disposal area
  • Replenishes bathroom supplies
  • Provides event and meeting set-up/tear-down for rooms and other spaces in the facility

Important Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position. It is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties and capabilities required of a person employed in this capacity. Job Descriptions are subject to change at the discretion of the Long Center. The Long Center is an EOE Employer.

To Apply: 

Please email cover letter, resume, references and wage requirements for this position to: housekeepingcareers@thelongcenter.org. No phone calls please.

Internships

The Long Center is currently accepting applications for future internships. Internships are available in the following departments: Marketing, Development and Fundraising, Education, Administration and Finance, Programming, Box Office and Web Development.

  • Spring application deadline: November 8
  • Summer application deadline: May 1
  • Fall application deadline: August 26

Apply to be an intern at the Long Center ›

Available Internship Positions

Marketing Intern The Marketing Department is primarily responsible for the marketing and sales of Long Center Presents productions throughout the season (September – June). The department manages the Long Center’s website and content and coordinates branding and awareness through public relations, printed and collateral materials in support of Long Center Presents.  Interns will enhance written and oral communication skills and learn about practical marketing strategies. Intern responsibilities may include:

  • Assisting with developing and executing marketing strategies for promoting performances, programs and services
  • Coordinating outreach efforts to local businesses and organizations
  • Writing to include: press releases, media alerts, mass email communication, blog and social media posts
  • Coordinating editorial calendar requests
  • Writing and proofreading blog submissions
  • Fulfilling community donation requests
  • Assisting with and attending special events as needed
  • Some database and file management
  • Other duties as assigned

Skills/Qualifications

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Familiarity with AP Style preferred
  • Communications, Marketing/Advertising, Business or other relevant majors preferred

Development Intern The fundraising intern works regularly with Fundraising & Development, Marketing and Production departments to plan and implement high level special events, promotional events and patron appreciation activities. The ideal candidate will be an organized, mature, personable and detail-oriented with excellent communication and critical thinking skills. Intern responsibilities may include:

  • Providing support for the major fundraising gala and several smaller exclusive events each season, including Patron Meet and Greets, Donor Appreciation events and donor lounges at concerts and other events, as needed
  • Generating and maintaining invitation and related lists for events and the Donor Lounge
  • Coordinating benefits mailings and CRM data entry
  • Assisting with Annual Anniversary Party auction needs and materials
  • Coordinating grants calendar and assisting with applications
  • Developing opportunities for promotional events and activities including partnerships with other organizations and individuals
  • Monitoring and providing content for social media projects, including Twitter, Facebook, and the Long Story Short blog

Skills/Qualifications

  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel
  • Experience with Adobe Creative Suite is a plus, but not required

Education Intern The Education Intern works closely with the Education and Outreach Director and the Producer of the Greater Austin High School Musical Theatre Awards to help in a variety of capacities with the preparation, marketing and administration of everything that goes into putting on the Greater Austin High School Musical Theatre Awards. This internship requires a two (2) semester commitment. Skills/Qualifications

  • Advanced proficiency in social media (facebook, twitter, tumblr, Instagram, Pitnerest, etc.)
  • Savvy with high school students and trends
  • Great phone skills to interface with schools, high school students, etc.
  • Detail oriented and accountable
  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Programming & Administration The Programming Intern will help the department update the calendar and database as shows are booked.  Once events are booked they may be asked to fulfill contracts for guest artists, assist with building rental contracts, reach out to vendors for payment information and schedule artists needs (hotel, ground transportation, and hospitality).  Other duties include assisting with the management of some Long Center produced events.

Skills/Qualifications:

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Database Intern The Database Management intern will work closely with the Database Manager to learn how to create data solutions that fit the needs of the organization, transfer data between different databases, and keep database files clear and concise. The intern will interact across different departments such as Marketing, Sales and Development/Fundraising. The intern will be able to see how the data is used across multiple departments and see what is needed for the many projects the Long Center works on – from grant support to sales trends.

Intern Responsibilities may include:

  • Help to troubleshoot and find root causes of flawed data
  • Running reports using various forms of data
  • Assist in keeping database information accurate and up-to-date

Skills/Qualifications:

  • Self-starter, able to work without constant direction
  • Detail orientated and accountable
  • Able to do data entry and other repetitive tasks
  • Strong computer skills including the use of databases (Spectra/Paciolan and Blackbaud systems are what we use, however any database experience will be preferred), Microsoft Excel, Work and Outlook
  • Relevant majors preferred

Ticket Office Intern The Ticket Office Intern position is intended to introduce individuals to all aspects of the Long Center’s ticket office operation. Individuals will gain experience in customer service management, day to day operations, event will call and a greater understanding of the Long Center as a whole. The position will focus on assisting with the Group Sales department with lead generation, mailings and season schedule distribution. The Ticket Office Intern will also attend meetings to learn networking and marketing meeting strategies. The intern will also be required to work most events and other non-ticket office events (Guest Services, Development, Marketing or Programming) as assigned. Skills/Qualifications

  • Attention to detail
  • Excellent customer service
  • Data entry
  • Cold calling
  • Strong computer and communication skills
  • Ability to work flexible and non-traditional hours (including evenings, weekends)

Volunteers

The Long Center welcomes those who wish to share their time and talents! Visit our volunteer page and take the next step towards becoming a Long Center volunteer.