Careers

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The Long Center is a fun and dynamic place to work in Austin. Please check the available listings below to see if we are accepting applications for employment. Applications for internships are accepted year-round.


Current Listings

House Manager

Summary: The House Manager reports to the Guest Services Manager, and along with the entire Long Center staff, supports a service culture devoted to creating unparalleled, safe, and positive experiences for all guests and clients of the Long Center.

Qualifications:

  • Three to five years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, write, analyze, and interpret procedure manuals and pre- and post-show reports, programs, or event instructions.
  • Ability to present information effectively, solve problems and respond to questions from individuals or groups of managers, clients, customers, and general public.
  • Knowledge of Microsoft Office products and other general database software, and the ability to learn and use the TLC Scheduling system and the payroll timekeeping system.
  • Availability to work night, weekend and holiday shifts as necessary.

Essential Duties and Responsibilities:

  • Assist in the oversight and management of all Front of House activities and venues, including non-performance spaces and patron areas of theatre.
  • Manage the public/patron interface of the Long Center and ensure that its image is maintained to the highest standards always.
  • Supervise and manage a team of Long Center Volunteers assigned to an event or a position for an event and assist in their orientation, supervision and evaluation.
  • Following Long Center protocol, determine and initiate appropriate response in the event of any public safety, health or security problem.
  • Report on all incidents involving patrons, staff, volunteers or performers that have safety, injury, liability or security implications.
  • Coordinate activities (timing, intermissions) with Manager on Duty (MOD).
  • When required, manage merchandise placement, sales, and settlement activities.
  • Respond to patron complaints in a calm, professional, courteous, and positive manner.
  • Inspect and prepare the lobbies and all support areas as necessary for public use.
  • Attend meetings as needed.
  • Other duties as assigned.

Job Requirements:

  • Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
  • Identify and follow Long Center policies and procedures; complete administrative tasks correctly and on time; support organization’s goals and values; benefit organization through outside activities; support affirmative action and respect diversity.
  • React well under pressure; manage several responsibilities at once; treat others with respect and consideration regardless of their status or position; follow through on commitments.
  • Ability to lift items weighing up to 50 pounds, and can stand for extended periods of time.
  • Willingness to work outdoor positions in inclement weather.

Full Job Description for House Manager found here ›

To Apply:

Please email cover letter, resume and references to be considered for this position to mcottingham@thelongcenter.orgNo phone calls please.

General Security – Part Time

Summary: The responsibilities of this position include staffing positions as instructed and serving as a general security presence and visible deterrent to crime and patron rule infractions; which may be a threat to the property, patrons or employees at our facility. Prompt response to all incidents, accidents and medical emergencies. Responding to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following proper emergency response procedures.

Qualifications:

  • Previous security experience of a minimum of one year in a large or institutional facility and demonstrated work performance.
  • Physical capacity required to perform the job including ability to frequently life and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Availability to work night, weekend and holiday shifts as necessary.
  • Reliable transportation required.
  • Veterans preferred.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.
  • Must be able to use a computer for basic functions.
  • Ability to maintain satisfactory attendance and punctuality standards, show up on time and properly complete shift assignments (including overtime, if assigned) with or without reasonable accommodation.
  • Neat and professional appearance, ability to come to work in complete and clean assigned uniform.
  • Friendly and professional demeanor.
  • Ability to provide quality customer service.
  • Ability to handle routine and crisis situations calmly, efficiently, and effectively.
  • Understands and successfully executes his/her post orders including enforcement of patron and company policies, rules and regulations.

Job Requirements:

  • Must be at least 18 year of age or older as required by law.
  • Must have a high school diploma or GED.
  • At least one verifiable employer.
  • No felony convictions.
  • Authorized to work in the United States.
  • Willingness to work outdoor positions in inclement weather.

Full Job Description for General Security – Part Time found here ›

To Apply:

Please email cover letter, resume, references and salary requirements (salary requirements must be included to be considered for this position) to spatterson@thelongcenter.orgNo phone calls please.

 

Internships

The Long Center is currently accepting applications for future internships. Internships are available in the following departments: Marketing, Development and Fundraising, Education, Administration and Finance, Programming, Box Office and Web Development.

  • Spring application deadline: November 8
  • Summer application deadline: May 1
  • Fall application deadline: August 26

Apply to be an intern at the Long Center ›

Available Internship Positions

Marketing Intern The Marketing Department is primarily responsible for the marketing and sales of Long Center Presents productions throughout the season (September – June). The department manages the Long Center’s website and content and coordinates branding and awareness through public relations, printed and collateral materials in support of Long Center Presents.  Interns will enhance written and oral communication skills and learn about practical marketing strategies. Intern responsibilities may include:

  • Assisting with developing and executing marketing strategies for promoting performances, programs and services
  • Coordinating outreach efforts to local businesses and organizations
  • Writing to include: press releases, media alerts, mass email communication, blog and social media posts
  • Coordinating editorial calendar requests
  • Writing and proofreading blog submissions
  • Fulfilling community donation requests
  • Assisting with and attending special events as needed
  • Some database and file management
  • Other duties as assigned

Skills/Qualifications

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Familiarity with AP Style preferred
  • Communications, Marketing/Advertising, Business or other relevant majors preferred

Development Intern The fundraising intern works regularly with Fundraising & Development, Marketing and Production departments to plan and implement high level special events, promotional events and patron appreciation activities. The ideal candidate will be an organized, mature, personable and detail-oriented with excellent communication and critical thinking skills. Intern responsibilities may include:

  • Providing support for the major fundraising gala and several smaller exclusive events each season, including Patron Meet and Greets, Donor Appreciation events and donor lounges at concerts and other events, as needed
  • Generating and maintaining invitation and related lists for events and the Donor Lounge
  • Coordinating benefits mailings and CRM data entry
  • Assisting with Annual Anniversary Party auction needs and materials
  • Coordinating grants calendar and assisting with applications
  • Developing opportunities for promotional events and activities including partnerships with other organizations and individuals
  • Monitoring and providing content for social media projects, including Twitter, Facebook, and the Long Story Short blog

Skills/Qualifications

  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel
  • Experience with Adobe Creative Suite is a plus, but not required

Education Intern The Education Intern works closely with the Education and Outreach Director and the Producer of the Greater Austin High School Musical Theatre Awards to help in a variety of capacities with the preparation, marketing and administration of everything that goes into putting on the Greater Austin High School Musical Theatre Awards. This internship requires a two (2) semester commitment. Skills/Qualifications

  • Advanced proficiency in social media (Facebook, Twitter, tumblr, Instagram, Pinterest, etc.)
  • Savvy with high school students and trends
  • Great phone skills to interface with schools, high school students, etc.
  • Detail oriented and accountable
  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Programming & Administration The Programming Intern will help the department update the calendar and database as shows are booked.  Once events are booked they may be asked to fulfill contracts for guest artists, assist with building rental contracts, reach out to vendors for payment information and schedule artists needs (hotel, ground transportation, and hospitality).  Other duties include assisting with the management of some Long Center produced events.

Skills/Qualifications:

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Database Intern The Database Management intern will work closely with the Database Manager to learn how to create data solutions that fit the needs of the organization, transfer data between different databases, and keep database files clear and concise. The intern will interact across different departments such as Marketing, Sales and Development/Fundraising. The intern will be able to see how the data is used across multiple departments and see what is needed for the many projects the Long Center works on – from grant support to sales trends.

Intern Responsibilities may include:

  • Help to troubleshoot and find root causes of flawed data
  • Running reports using various forms of data
  • Assist in keeping database information accurate and up-to-date

Skills/Qualifications:

  • Self-starter, able to work without constant direction
  • Detail orientated and accountable
  • Able to do data entry and other repetitive tasks
  • Strong computer skills including the use of databases (Spectra/Paciolan and Blackbaud systems are what we use, however any database experience will be preferred), Microsoft Excel, Work and Outlook
  • Relevant majors preferred

Ticket Office Intern The Ticket Office Intern position is intended to introduce individuals to all aspects of the Long Center’s ticket office operation. Individuals will gain experience in customer service management, day to day operations, event will call and a greater understanding of the Long Center as a whole. The position will focus on assisting with the Group Sales department with lead generation, mailings and season schedule distribution. The Ticket Office Intern will also attend meetings to learn networking and marketing meeting strategies. The intern will also be required to work most events and other non-ticket office events (Guest Services, Development, Marketing or Programming) as assigned. Skills/Qualifications

  • Attention to detail
  • Excellent customer service
  • Data entry
  • Cold calling
  • Strong computer and communication skills
  • Ability to work flexible and non-traditional hours (including evenings, weekends)

Volunteers

The Long Center welcomes those who wish to share their time and talents! Visit our volunteer page and take the next step towards becoming a Long Center volunteer.