Careers & Internships

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The Long Center is a fun and dynamic place to work in Austin. Please check the available listings below to see if we are accepting applications for employment. Applications for internships are accepted year-round.


Current Listings

Chief Operating Officer

Summary: Reporting to the president and serving as an integral member of the senior management team, the Chief Operating Officer will be responsible for the development of the Long Center’s financial management strategy and contribute to the development of the organization’s strategic goals. In addition to the strategic components, the COO will be charged with developing and implementing more sophisticated policies and procedures both in the finance and general operational realms. This is an outstanding opportunity for an executive with financial and operational experience and a proven track record of creative problem-solving and change management to join in a high-growth, mission-driven organization.

The successful candidate will be a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading a management team, and developing a performance culture among a group of diverse, talented individuals. The COO must be a leader who is able to help others deliver measurable, cost-effective results that make the vision a reality. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, it is also critical that the team retain the creative spark and focus on mission that drives the Long Center.

Primary Responsibilities

Strategy, Vision and Leadership

  • Advise the president and other key members of senior management on financial planning, budgeting, cash flow, investment priorities, and policy matters.
  • Contribute to the development of the Long Center’s strategic goals and objectives as well as the overall management of the organization.
  • Maintain continuous lines of communication, keeping the president informed of all critical issues.
  • Represent the organization externally and effectively communicate and present critical financial matters to the board and committees as necessary.
  • Research, recommend and implement appropriate metrics (like Balanced Scorecard) throughout the organization.

Team Development and Human Resource Management

  • Oversee, direct, and organize the work of the finance and operations teams.
  • Mentor and develop staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results.
  • Upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation and recruiting.
  • Ensure optimal staffing levels throughout the organization and continuously assess needs, conduct staffing and salary surveys and interpret industry trends to maximize our own efficiency.
  • Manage relationship with human resources provider and make recommendations for ongoing human resource management (in-house versus outsourcing).

Financial Oversight and Analysis

  • Upgrade and implement an appropriate system of policies, internal controls, accounting standards, services and procedures.
  • Work with VP of Finance to plan, coordinate, and execute the annual budget process.
  • Provide analytical support to internal management team including development of internal management reporting capabilities.
  • Identify and implement cost-saving measures, analyze new business opportunities and monitor financial performance.
  • Develop an accounting system that provides the organization with quick access to financial information and enables strategic budgeting.
  • Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall.
  • Monitor resource and personnel allocation to ensure departments are appropriately resourced.

Operational Efficiency

  • Supervise the daily administration of the venue operations including capital replacement and maintenance of equipment and facilities.
  • Oversee the management of building services, production and operations teams.
  • Oversee the management of guest services and, in conjunction with sales and marketing, implement a high-level customer service model throughout the organization.
  • Lead the development of a facilities master plan.

Key Partner Cultivation

  • Cultivate relationships with key city departments and stay up to speed on all permitting, ordinances and other requirements.
  • Manage the Long Center’s lease agreement with the City of Austin.
  • Manage our current concessions contract with in-house food and beverage provider.
  • Manage, conduct analysis and oversee a competitive bidding process for all external contracts including concessions, IT and Human Resources.

Qualifications

  • Business, Finance or Accounting degree mandatory, a Master’s in business administration is preferred.
  • Minimum 10 years’ experience in a senior management role ideally with both external audit and in-house financial management experience gained in a high-growth organization.
  • Experience either as an employee or board member of a nonprofit organization; must be familiar with nonprofit finance and accounting regulations.
  • Proven track record of success facilitating progressive organizational change and development within a growing organization.
  • Excellent judgement and creative problem solving skills including negotiation and conflict resolution skills.
  • Strong mentoring, coaching experience to a team with diverse levels of expertise.
  • Superior management skills; ability to influence and engage direct and indirect reports and peers.
  • Self-reliant, good problem solver, results-oriented.
  • Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
  • Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management, the board of directors, the City of Austin and staff.
  • Ability to operate as an effective tactical as well as strategic thinker.
  • Passion for the Long Center’s mission.

Long Center Chief Operating Officer Full Description ›

To Apply:

Please email cover letter, resume, and references for this position to: cbaker@thelongcenter.org No phone calls, please.

Housekeeping, Full Time

Summary: The responsibilities of this position include the physical maintenance, housekeeping, and upkeep of the Long Center facility, including the City Terrace, to ensure proper and cost-efficient operation and to maintain an attractive and inviting atmosphere.

Qualifications: Previous housekeeping experience of a minimum of one year in a large or institutional facility and demonstrated work performance, physical capacity required to perform the job including ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Availability to work night, weekend and holiday shifts as necessary. Reliable transportation required.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Ensure regular cleaning of assigned areas of facility (internal and external spaces)
  • Restore the auditorium and all support areas to normal operating condition after each use
  • Cleans lobbies, lounges, rest rooms, corridors, elevators, and stairways
  • Sweeps, scrubs, waxes, and polishes floor, dusts furniture
  • Cleans rugs, carpets, upholstered furniture, and draperies
  • Washes walls, ceiling, and woodwork, windows, door panels, and sills
  • Empties wastebaskets, and empties and cleans exterior ashtrays
  • Transports trash and waste to disposal area
  • Replenishes bathroom supplies
  • Provides event and meeting set-up/tear-down for rooms and other spaces in the facility

Important Note: The information contained in this job description is intended to outline the general nature and scope of work being performed by an employee assigned to this position. It is not intended to be construed as a contract, or as an exhaustive list of all responsibilities, duties and capabilities required of a person employed in this capacity. Job Descriptions are subject to change at the discretion of the Long Center. The Long Center is an EOE Employer.

To Apply: 

Please email cover letter, resume, references and wage requirements for this position to: housekeepingcareers@thelongcenter.org. No phone calls please.

Internships

The Long Center is currently accepting applications for future internships. Internships are available in the following departments: Marketing, Development and Fundraising, Education, Administration and Finance, Programming, Box Office and Web Development.

  • Spring application deadline: November 8
  • Summer application deadline: May 1
  • Fall application deadline: August 26

Apply to be an intern at the Long Center ›

Available Internship Positions

Marketing Intern The Marketing Department is primarily responsible for the marketing and sales of Long Center Presents productions throughout the season (September – June). The department manages the Long Center’s website and content and coordinates branding and awareness through public relations, printed and collateral materials in support of Long Center Presents.  Interns will enhance written and oral communication skills and learn about practical marketing strategies. Intern responsibilities may include:

  • Assisting with developing and executing marketing strategies for promoting performances, programs and services
  • Coordinating outreach efforts to local businesses and organizations
  • Writing to include: press releases, media alerts, mass email communication, blog and social media posts
  • Coordinating editorial calendar requests
  • Writing and proofreading blog submissions
  • Fulfilling community donation requests
  • Assisting with and attending special events as needed
  • Some database and file management
  • Other duties as assigned

Skills/Qualifications

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Familiarity with AP Style preferred
  • Communications, Marketing/Advertising, Business or other relevant majors preferred

Development Intern The fundraising intern works regularly with Fundraising & Development, Marketing and Production departments to plan and implement high level special events, promotional events and patron appreciation activities. The ideal candidate will be an organized, mature, personable and detail-oriented with excellent communication and critical thinking skills. Intern responsibilities may include:

  • Providing support for the major fundraising gala and several smaller exclusive events each season, including Patron Meet and Greets, Donor Appreciation events and donor lounges at concerts and other events, as needed
  • Generating and maintaining invitation and related lists for events and the Donor Lounge
  • Coordinating benefits mailings and CRM data entry
  • Assisting with Annual Anniversary Party auction needs and materials
  • Coordinating grants calendar and assisting with applications
  • Developing opportunities for promotional events and activities including partnerships with other organizations and individuals
  • Monitoring and providing content for social media projects, including Twitter, Facebook, and the Long Story Short blog

Skills/Qualifications

  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel
  • Experience with Adobe Creative Suite is a plus, but not required

Education Intern The Education Intern works closely with the Education and Outreach Director and the Producer of the Greater Austin High School Musical Theatre Awards to help in a variety of capacities with the preparation, marketing and administration of everything that goes into putting on the Greater Austin High School Musical Theatre Awards. This internship requires a two (2) semester commitment. Skills/Qualifications

  • Advanced proficiency in social media (facebook, twitter, tumblr, Instagram, Pitnerest, etc.)
  • Savvy with high school students and trends
  • Great phone skills to interface with schools, high school students, etc.
  • Detail oriented and accountable
  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Programming & Administration The Programming Intern will help the department update the calendar and database as shows are booked.  Once events are booked they may be asked to fulfill contracts for guest artists, assist with building rental contracts, reach out to vendors for payment information and schedule artists needs (hotel, ground transportation, and hospitality).  Other duties include assisting with the management of some Long Center produced events.

Skills/Qualifications:

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Database Intern The Database Management intern will work closely with the Database Manager to learn how to create data solutions that fit the needs of the organization, transfer data between different databases, and keep database files clear and concise. The intern will interact across different departments such as Marketing, Sales and Development/Fundraising. The intern will be able to see how the data is used across multiple departments and see what is needed for the many projects the Long Center works on – from grant support to sales trends.

Intern Responsibilities may include:

  • Help to troubleshoot and find root causes of flawed data
  • Running reports using various forms of data
  • Assist in keeping database information accurate and up-to-date

Skills/Qualifications:

  • Self-starter, able to work without constant direction
  • Detail orientated and accountable
  • Able to do data entry and other repetitive tasks
  • Strong computer skills including the use of databases (Spectra/Paciolan and Blackbaud systems are what we use, however any database experience will be preferred), Microsoft Excel, Work and Outlook
  • Relevant majors preferred

Ticket Office Intern The Ticket Office Intern position is intended to introduce individuals to all aspects of the Long Center’s ticket office operation. Individuals will gain experience in customer service management, day to day operations, event will call and a greater understanding of the Long Center as a whole. The position will focus on assisting with the Group Sales department with lead generation, mailings and season schedule distribution. The Ticket Office Intern will also attend meetings to learn networking and marketing meeting strategies. The intern will also be required to work most events and other non-ticket office events (Guest Services, Development, Marketing or Programming) as assigned. Skills/Qualifications

  • Attention to detail
  • Excellent customer service
  • Data entry
  • Cold calling
  • Strong computer and communication skills
  • Ability to work flexible and non-traditional hours (including evenings, weekends)

Volunteers

The Long Center welcomes those who wish to share their time and talents! Visit our volunteer page and take the next step towards becoming a Long Center volunteer.