Careers

AllSummerLong550_366

The Long Center is a fun and dynamic place to work in Austin. Please check the available listings below to see if we are accepting applications for employment. Applications for internships are accepted year-round.


Current Listings

Guest Services Manager

Summary: Reporting to the Director of Event Experience, the Guest Services Manager serves in overseeing a service-oriented culture devoted to creating an unparalleled, safe and positive experience for all guests and clients of the Long Center. The successful candidate will manage all Front of House activities including non-performance spaces and patron areas of theatre. The Guest Services Manager will also design and implement a comprehensive plan for developing our volunteer program, set best practices within the guest services department and create and lead trainings for all Front of House staff and volunteers.

He or she will expand and diversity the Long Center’s volunteer base/pipeline and work closely with other team members to ensure the highest level of customer and client satisfaction.

In this role you will have the following responsibilities:

  • Recruitment, orientation, supervision, staffing and evaluation of a team of House Managers for all Long Center activities in public spaces.
  • Manage the public/patron interface of the Long Center and ensure that its image is maintained to the highest standards at all times.
  • Interface with clients for all Front of House needs including planning for upcoming events and performances.
  • Create and track all estimated departmental cost and ensure accurate settlements within the Guest Services department for all events.
  • Determine and initiate appropriate response in the event of any public safety, health or security problem.
  • Report on all incidents involving patrons, staff, volunteers or performers that have safety, injury, liability or security implications.
  • Coordinate with Ticket Office staff, concessions staff, security, and technical staff on all start, stop, intermission, and similar timing needs of events.
  • Manager merchandise placement, sales and settlement activities.
  • Assist with the determination on evacuation or closing of a performance, any issues involving a possible crime, loss or issues that rise above the level of minor incidents.
  • Respond to patron complaints.
  • Inspect and prepare the lobbies and all support areas as necessary for public use.
  • Maintain necessary levels of departmental supplies and equipment.
  • Other duties as assigned.

This job might be for you if you have:

  • Bachelor’s degree and five years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, an individual should have knowledge of Microsoft Office products and general database software knowledge.
  • Excellent communication skills, both written and oral; ability to influence and engage a wide range of personalities and build long-term relationships.
  • Strong organizational skills.
  • Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the Long Center.
  • High energy and passion for the Long Center’s mission is essential.
  • Strong organization and time management skills with exceptional attention to detail.
  • A strong customer focus.

Supervisory Responsibilities:

  • Directly supervises Assistant Guest Services Manager, House Managers and volunteers.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Full Job Description for Guest Services Manager found here ›

To Apply:

Please email cover letter, resume, and references to careers@thelongcenter.orgNo phone calls please.

Education & Outreach Coordinator

Summary: Highly motivated, self-starter with experience in arts administration sought to contribute to the Education Department by providing oversight and project management to department’s growing programs such as: Internships, Summer Stock Austin, High School Musical Theatre Awards. The Long  Center is seeking someone who enjoys the performing arts, thrives in a fun and exciting atmosphere, and seeks to make a positive impact on the company and our community as a whole.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Manage department finances, including budget tracking and processing financial paperwork with Finance & Development Departments.
  • Manage contractors for various events throughout the calendar year.
  • Update and implement systems for registration of students for classes, camps, workshops, and various programs or events.
  • Collaborate with other departments on projects including fundraisers, grant proposals, corporate sales, donors, ad sales, marketing materials, events, etc.
  • Manage EDU programs interdepartmentally including scheduling, calendaring, deadlines, locations, set ups, etc.
  • Manage and implement internships, mentorships, and apprenticeships programs.
  • Manage and execute (with marketing) education department web updates.
  • Track departmental statistics and generate monthly and end-of-year reports on Education’s performance.
  • Coordinate judges, schools, presenters, and students for Greater High School Musical Theatre Awards.
  • Perform other related duties as assigned.

Skills: 

  • Communication, customer relations, diplomacy
  • G+ Suite & Microsoft
  • Social media platforms
  • Self-starter, organized, planner
  • Finance & project management experience

Education / Experience:

  • Bachelor’s Degree, preferred emphasis in Arts Administration or Theatre Management
  • 2+ years of experience in Marketing and/or Project Management.
  • 1+ years of Finance experience
  • Experience in Performing Arts highly valuable.
  • Experience in a Non-Profit valuable.
  • Experience in Internship programs highly sought-out.

Full Job Description for Education & Outreach Coordinator found here ›

To Apply:

Please email cover letter, resume, and references to careers@thelongcenter.orgNo phone calls please.

Building Engineer II

Summary: The responsibilities of this position include the physical maintenance, plant and upkeep of the Long Center facility, including assistance as necessary with mechanical and plumbing systems, and grounds, including the H-E-B Terrace, to ensure proper and cost-efficient operation, and to maintain an attractive and inviting atmosphere. Availability to work nights, weekend and holiday shifts as necessary. Must wear assigned uniforms in good condition. Reliable transportation required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Relocate tables and chairs as needed.
  • Cuts grass and trims weeds on organization’s property.
  • Replaces light bulbs, painting and minor repairs.
  • Repairs parking lot and sidewalks with asphalt, cold patching materials, and concrete.
  • Maintains and repairs buildings’ plumbing and electrical systems, including replacing worn or defective parts such as switches and fuses.
  • Repairs or replaces building brick, stone, and concrete; maintains and repairs wood parts of buildings.
  • Assist the Build Engineer with the proper maintenance, operation and scheduling of the Long Center HVAC systems.
  • Preventative maintenance, including lubrication of pumps, fans and motors, season draining and refilling of specific cooling coils, cleanliness of machinery and mechanical rooms.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service: manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; understand and fulfills I PERFORM service model.
  • Organization Support: follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; supports affirmative action and respects diversity.
  • Attendance/Punctuality: is consistently at work and on time; ensures work responsibilities are covered when absent.
  • Dependability: follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes projects; completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education/Experience: one year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
  • Math Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills: to perform this job successfully, an individual should have basic understanding and ability to operate computerized HVAC systems, have basic computer skills to utilize Microsoft Office including Outlook, print out documents and refer to computerized calendars.

Full Job Description for Building Engineer II found here ›

To Apply:

Please email cover letter, resume, and references to careers@thelongcenter.orgNo phone calls please.

 

Internships

The Long Center is currently accepting applications for future internships. Internships are available in the following departments: Marketing, Development and Fundraising, Education, Administration and Finance, Programming, Box Office and Web Development.

  • Spring application deadline: November 8
  • Summer application deadline: May 1
  • Fall application deadline: August 26

Apply to be an intern at the Long Center ›

Available Internship Positions

Marketing Intern The Marketing Department is primarily responsible for the marketing and sales of Long Center Presents productions throughout the season (September – June). The department manages the Long Center’s website and content and coordinates branding and awareness through public relations, printed and collateral materials in support of Long Center Presents.  Interns will enhance written and oral communication skills and learn about practical marketing strategies. Intern responsibilities may include:

  • Assisting with developing and executing marketing strategies for promoting performances, programs and services
  • Coordinating outreach efforts to local businesses and organizations
  • Writing to include: press releases, media alerts, mass email communication, blog and social media posts
  • Coordinating editorial calendar requests
  • Writing and proofreading blog submissions
  • Fulfilling community donation requests
  • Assisting with and attending special events as needed
  • Some database and file management
  • Other duties as assigned

Skills/Qualifications

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Familiarity with AP Style preferred
  • Communications, Marketing/Advertising, Business or other relevant majors preferred

Development Intern The fundraising intern works regularly with Fundraising & Development, Marketing and Production departments to plan and implement high level special events, promotional events and patron appreciation activities. The ideal candidate will be an organized, mature, personable and detail-oriented with excellent communication and critical thinking skills. Intern responsibilities may include:

  • Providing support for the major fundraising gala and several smaller exclusive events each season, including Patron Meet and Greets, Donor Appreciation events and donor lounges at concerts and other events, as needed
  • Generating and maintaining invitation and related lists for events and the Donor Lounge
  • Coordinating benefits mailings and CRM data entry
  • Assisting with Annual Anniversary Party auction needs and materials
  • Coordinating grants calendar and assisting with applications
  • Developing opportunities for promotional events and activities including partnerships with other organizations and individuals
  • Monitoring and providing content for social media projects, including Twitter, Facebook, and the Long Story Short blog

Skills/Qualifications

  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel
  • Experience with Adobe Creative Suite is a plus, but not required

Education Intern The Education Intern works closely with the Education and Outreach Director and the Producer of the Greater Austin High School Musical Theatre Awards to help in a variety of capacities with the preparation, marketing and administration of everything that goes into putting on the Greater Austin High School Musical Theatre Awards. This internship requires a two (2) semester commitment. Skills/Qualifications

  • Advanced proficiency in social media (Facebook, Twitter, tumblr, Instagram, Pinterest, etc.)
  • Savvy with high school students and trends
  • Great phone skills to interface with schools, high school students, etc.
  • Detail oriented and accountable
  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Programming & Administration The Programming Intern will help the department update the calendar and database as shows are booked.  Once events are booked they may be asked to fulfill contracts for guest artists, assist with building rental contracts, reach out to vendors for payment information and schedule artists needs (hotel, ground transportation, and hospitality).  Other duties include assisting with the management of some Long Center produced events.

Skills/Qualifications:

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Database Intern The Database Management intern will work closely with the Database Manager to learn how to create data solutions that fit the needs of the organization, transfer data between different databases, and keep database files clear and concise. The intern will interact across different departments such as Marketing, Sales and Development/Fundraising. The intern will be able to see how the data is used across multiple departments and see what is needed for the many projects the Long Center works on – from grant support to sales trends.

Intern Responsibilities may include:

  • Help to troubleshoot and find root causes of flawed data
  • Running reports using various forms of data
  • Assist in keeping database information accurate and up-to-date

Skills/Qualifications:

  • Self-starter, able to work without constant direction
  • Detail orientated and accountable
  • Able to do data entry and other repetitive tasks
  • Strong computer skills including the use of databases (Spectra/Paciolan and Blackbaud systems are what we use, however any database experience will be preferred), Microsoft Excel, Work and Outlook
  • Relevant majors preferred

Ticket Office Intern The Ticket Office Intern position is intended to introduce individuals to all aspects of the Long Center’s ticket office operation. Individuals will gain experience in customer service management, day to day operations, event will call and a greater understanding of the Long Center as a whole. The position will focus on assisting with the Group Sales department with lead generation, mailings and season schedule distribution. The Ticket Office Intern will also attend meetings to learn networking and marketing meeting strategies. The intern will also be required to work most events and other non-ticket office events (Guest Services, Development, Marketing or Programming) as assigned. Skills/Qualifications

  • Attention to detail
  • Excellent customer service
  • Data entry
  • Cold calling
  • Strong computer and communication skills
  • Ability to work flexible and non-traditional hours (including evenings, weekends)

Volunteers

The Long Center welcomes those who wish to share their time and talents! Visit our volunteer page and take the next step towards becoming a Long Center volunteer.