Careers

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The Long Center is a fun and dynamic place to work in Austin. Please check the available listings below to see if we are accepting applications for employment. Applications for internships are accepted year-round.


Current Listings

Part-Time Group Sales Coordinator

Summary: Responsible for planning and carrying out the Group Sales efforts for The Long Center’s Long Center Presents series. The ideal candidate is a skilled, outgoing sales person who is a great oral communicator with a passion for marketing, sales, and the arts.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Research potential Group Sales clients & establish relationships via phone calls, in-person meetings, e-mail, etc., discussing in-depth the shows/events which would interest their particular group. Must learn about and have a detailed understanding of all the shows being offered.
  • Along with the Box Office Manager, maintain excellent relationships with existing Group Sales clients/customers through phone calls, e-mails, handwritten notes, holiday greeting cards, etc.
  • Help generate & produce creative Group Sales promotions and ideas for shows/events. Help write copy for e-mails and printed materials as needed.
  • Answer Group Sales phone calls that come in directly or are transferred from the regular phone lines, providing enthusiastic & helpful service and information about Groups. Also, checking voicemails several times daily and responding promptly.
  • Handle the sale of Group tickets through the Spectra ticketing software system, recording & organizing pertinent information such as client/customer account number, deposit information, payment due date, and group leader contact information. Also, handling checks, cash, and correctly recording & summarizing daily sales information on proper forms to be turned in at the end of each day.
  • Assist the Box Office Manager with building special Group Sales-related promo codes.
  • Maintain and keep organized electronic folder of invoices in Shared Drive along with spreadsheet of due dates.
  • Maintain spreadsheet of confirmed Group Sales, by show, to be shared with the Event Manager on the night of the show.
  • Maintain Group Sales information tab in the shared Box Office Google Sheet, updating daily to give the office the most up-to-date information regarding Group Sales programs, pricing information, promo codes, etc.
  • Answer the regular Box Office phone line as needed, providing helpful & superior customer service.
  • Work Box Office windows during events/shows as needed, providing helpful & superior customer service.

Qualifications:

  • Combination of education and relevant experience will be evaluated.
  • Experience & Internships in marketing, & sales, especially in the arts, are preferred.
  • Proficient knowledge of Microsoft Office products.
  • Ability to work independently, producing excellent & efficient results, is strongly desired.
  • Excellent organizational skills and ability to handle multiple tasks with frequent interruption, producing excellent results.
  • Excellent communication skills, including being a strong oral communicator, along with great problem-solving & analytical skills.

Full Job Description for Part-Time Group Sales Coordinator ›

To Apply:

Please email cover letter, resume, references to rgarcia@thelongcenter.orgNo phone calls please.

Operations Coordinator

Summary: Reporting to the Director of Operations the operations coordinator assists with planing, directing, and implementing event specific and day-to-day activities of the operations department to ensure a safe, secure, healthy, and accident-free work environment. Also works with internal departments, neighboring venues and the City of Austin to manage and reduce the impact of the various events on our property and in the surrounding area.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education/Experience: Associates Degree or Technical School Certificate and previous security experience of a minimum of one year in a large or institutional facility and demonstrated work performance. Veterans preferred.
  • Language Ability: Ability to read, analyze, and interpret documents; ability to respond effectively to sensitive inquiries or complaints: ability to clearly and effectively communicate thoughts and ideas via emails, and documents; ability to make effective and persuasive speeches and presentations on controversial or complex topics.
  • Math Ability: Ability to apply and understand basic mathematical concepts such as addition, subtraction, multiplication, division and percentages.
  • Reasoning Ability: Ability to apply principles of logical thinking to a wide range of issues; ability to resolve a variety of abstract and concrete variable simultaneously.
  • Computer Skills: Ability to proficiently use MS Word, Excel, PowerPoint, Outlook, and apply them to daily operations and planning. Ability to quickly learn all aspects of specialized security and departmental software.
  • Fire Alarm System: Ability to quickly learn basic operations including an understanding of input-output devices, the effect they have on building systems and the relation to code requirements.
  • Certificates and Licenses: AED/Life Safety Certification (American Heart Assoc. or similar); Crowd Management Certification.
  • Customer Service: Demonstrates the ability to remain calm and friendly during stressful situations. Resolves conflict effectively; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments; understands and fulfills I PERFORM service model.
  • Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
  • Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
  • Professionalism: Approaches others in a tactful manner; reacts well under pressure; treas others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Crisis Management: Is able to maintain calm, clear, logical thoughts and actions in accordance with policy during constantly changing and stressful situations and is able to determine solutions when emergency situations present unanticipated problems.
  • Multitasking: Is able to identify, prioritize and resolve multiple operations (e.g. phone calls, radio traffic, and direct contact) successfully.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assists in scheduling and managing part-time security staff, off-duty law enforcement officers, medical staff, valets, and fire department.
  • Facilitates building access by printing and configuring security badges, issuing keys, and creating and maintaining access levels. Continually works with other departments to improve building access and security.
  • Coordinates parking in the Long Center Service Yard; Coordinates externally when additional space is needed.
  • Assists with the preparation of parking and traffic alerts for internal and external distribution.
  • Assists with the development of plans to minimize the impact of conflicts with neighboring venues.
  • Coordinates with valet company to ensure safe and successful operation during events.
  • Monitors noise levels from internal and external events and communicates with appropriate parties when noise levels become detrimental to Long Center events.
  • Manages the resources and activities of the Safety & Security Office during performances and normal office hours.
  • Monitors event load ins to ensure adherence to approved plans.
  • When needed, provides information, signs, posters, barriers, and other materials to direct or warn of potential and actual safety hazards and to prevent access to hazardous conditions.
  • Compiles and submits accident reports as required.
  • Assists with formation, maintenance, and implementation of safety and security policies and procedures; assists with training managers, employees, volunteers, and contractors in safety and security policies and procedures.
  • Monitors building to detect existing or potential accident and health hazards, recommends corrective or preventative measures where indicated.
  • Maintains safety files and records.

Supervisory Responsibilities:

  • As assigned (or in absence of Director of Operations), supervises up to 10 part time employees.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Job Requirements:

  • Physical capacity required to perform the job including ability to frequently life and/or move up to 25 pounds and occasionally life and/or move up to 50 pounds.
  • Availability to work night, weekend and holiday shifts as necessary.
  • Willingness to work outdoor positions in inclement weather.
  • Reliable transportation required.
  • At least one verifiable employer.
  • No felony convictions.
  • Authorized to work in the United States.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; work in high, precarious places and outdoor weather conditions.
  • The noise level in the work environment is usually moderate but may be loud at times, to the level that hearing protection is desirable.
  • Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to stand; walk; sit and use hands to hold, handle or feel.
  • The employee is occasionally required to reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl.

Compensation: Please send compensation requirements. Overtime & holiday pay opportunities available where applicable. Health, dental and 401k benefits included.

Full Job Description for Operations Coordinator ›

To Apply:

Please email cover letter, resume, references and salary requirements (salary requirements must be included to be considered for this position) to security@thelongcenter.orgNo phone calls please.

Internships

The Long Center is currently accepting applications for future internships. Internships are available in the following departments: Marketing, Development and Fundraising, Education, Administration and Finance, Programming, Box Office and Web Development.

  • Spring application deadline: November 8
  • Summer application deadline: May 1
  • Fall application deadline: August 26

Apply to be an intern at the Long Center ›

Available Internship Positions

Marketing Intern The Marketing Department is primarily responsible for the marketing and sales of Long Center Presents productions throughout the season (September – June). The department manages the Long Center’s website and content and coordinates branding and awareness through public relations, printed and collateral materials in support of Long Center Presents.  Interns will enhance written and oral communication skills and learn about practical marketing strategies. Intern responsibilities may include:

  • Assisting with developing and executing marketing strategies for promoting performances, programs and services
  • Coordinating outreach efforts to local businesses and organizations
  • Writing to include: press releases, media alerts, mass email communication, blog and social media posts
  • Coordinating editorial calendar requests
  • Writing and proofreading blog submissions
  • Fulfilling community donation requests
  • Assisting with and attending special events as needed
  • Some database and file management
  • Other duties as assigned

Skills/Qualifications

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Familiarity with AP Style preferred
  • Communications, Marketing/Advertising, Business or other relevant majors preferred

Development Intern The fundraising intern works regularly with Fundraising & Development, Marketing and Production departments to plan and implement high level special events, promotional events and patron appreciation activities. The ideal candidate will be an organized, mature, personable and detail-oriented with excellent communication and critical thinking skills. Intern responsibilities may include:

  • Providing support for the major fundraising gala and several smaller exclusive events each season, including Patron Meet and Greets, Donor Appreciation events and donor lounges at concerts and other events, as needed
  • Generating and maintaining invitation and related lists for events and the Donor Lounge
  • Coordinating benefits mailings and CRM data entry
  • Assisting with Annual Anniversary Party auction needs and materials
  • Coordinating grants calendar and assisting with applications
  • Developing opportunities for promotional events and activities including partnerships with other organizations and individuals
  • Monitoring and providing content for social media projects, including Twitter, Facebook, and the Long Story Short blog

Skills/Qualifications

  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel
  • Experience with Adobe Creative Suite is a plus, but not required

Education Intern The Education Intern works closely with the Education and Outreach Director and the Producer of the Greater Austin High School Musical Theatre Awards to help in a variety of capacities with the preparation, marketing and administration of everything that goes into putting on the Greater Austin High School Musical Theatre Awards. This internship requires a two (2) semester commitment. Skills/Qualifications

  • Advanced proficiency in social media (facebook, twitter, tumblr, Instagram, Pitnerest, etc.)
  • Savvy with high school students and trends
  • Great phone skills to interface with schools, high school students, etc.
  • Detail oriented and accountable
  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Programming & Administration The Programming Intern will help the department update the calendar and database as shows are booked.  Once events are booked they may be asked to fulfill contracts for guest artists, assist with building rental contracts, reach out to vendors for payment information and schedule artists needs (hotel, ground transportation, and hospitality).  Other duties include assisting with the management of some Long Center produced events.

Skills/Qualifications:

  • Self-starter; able to work well without constant direction
  • Strong oral and written communication skills
  • Strong organizational skills and attention to detail
  • Strong computer skills including the use of databases, Microsoft Word and Microsoft Excel

Database Intern The Database Management intern will work closely with the Database Manager to learn how to create data solutions that fit the needs of the organization, transfer data between different databases, and keep database files clear and concise. The intern will interact across different departments such as Marketing, Sales and Development/Fundraising. The intern will be able to see how the data is used across multiple departments and see what is needed for the many projects the Long Center works on – from grant support to sales trends.

Intern Responsibilities may include:

  • Help to troubleshoot and find root causes of flawed data
  • Running reports using various forms of data
  • Assist in keeping database information accurate and up-to-date

Skills/Qualifications:

  • Self-starter, able to work without constant direction
  • Detail orientated and accountable
  • Able to do data entry and other repetitive tasks
  • Strong computer skills including the use of databases (Spectra/Paciolan and Blackbaud systems are what we use, however any database experience will be preferred), Microsoft Excel, Work and Outlook
  • Relevant majors preferred

Ticket Office Intern The Ticket Office Intern position is intended to introduce individuals to all aspects of the Long Center’s ticket office operation. Individuals will gain experience in customer service management, day to day operations, event will call and a greater understanding of the Long Center as a whole. The position will focus on assisting with the Group Sales department with lead generation, mailings and season schedule distribution. The Ticket Office Intern will also attend meetings to learn networking and marketing meeting strategies. The intern will also be required to work most events and other non-ticket office events (Guest Services, Development, Marketing or Programming) as assigned. Skills/Qualifications

  • Attention to detail
  • Excellent customer service
  • Data entry
  • Cold calling
  • Strong computer and communication skills
  • Ability to work flexible and non-traditional hours (including evenings, weekends)

Volunteers

The Long Center welcomes those who wish to share their time and talents! Visit our volunteer page and take the next step towards becoming a Long Center volunteer.